Privacy Policy

Privacy Policy

Thank you for visiting our website, which is operated by "Vapepie". We are committed to providing a safe online shopping experience and a high level of personal service. This includes respecting and protecting your personal information.

This Privacy Policy describes the personal information we collect when you visit our website and use our services. All pages, features and offerings are referred to together as the "Services". It also explains how we use your information, when we share it, and what rights you have regarding your information.

By using our Services, you consent to the collection, processing and storage of your personal information in accordance with this Privacy Policy. This may include transfer to and storage in Canada, Hong Kong or the United States where necessary to fulfil your order. If you do not agree with this Privacy Policy, please do not use our Services.

What information do we collect?

We collect information from or about you in the following ways:

Interactions with you: We collect personal information as well as information about your transactions and communications with us. For example, this happens when you shop with us, sign up for our notifications, take part in promotions, submit product reviews or surveys, or otherwise contact us. This also includes information we collect to carry out legally required age verification.

Information you provide about others: If you send a message to another person through our Services, we may collect that person's name, email address, phone number and shipping address.

Automatically collected information: We and our service providers use cookies, pixel tags, log files, JavaScript and similar technologies. Necessary cookies are required for the website to function and for the ordering process. Non-essential cookies for analytics and advertising are only set with your express consent.

Information from third-party sources: We may add information from trusted sources to complete the information you provide or that is collected automatically.

Combining information: We may combine the information you provide with automatically collected information.

Third-party analytics and advertising services: We may use third-party analytics and tracking tools to evaluate how our website is used and to improve our offerings. These tools only use non-essential tracking technologies if you have given your consent.

What choices do I have about cookies and tracking? Some cookies are technically necessary for the website to work and for orders to be processed. Non-essential cookies for statistics, marketing and personalised advertising are only activated with your express consent. You can withdraw your consent at any time through our cookie banner. Declining non-essential cookies does not prevent you from visiting our website or placing orders.

How do we use your information?

We process your personal information for the following purposes:

• to process, confirm, verify age for, deliver and track your order;
• to improve your shopping experience;
• to send order-related notifications;
• to provide personalised content, where you have consented;
• to improve our website, our products and our customer service;
• to meet legal obligations, in particular those related to age verification.

Who do we share your personal information with?

We only share your personal information when it is necessary to fulfil your order, when you have expressly consented, or when we are legally required to do so. Recipients may include:

• shipping providers, payment providers and IT service providers acting on our behalf;
• government authorities, where there is a legal obligation.

We do not share your information with third parties for their own marketing purposes without your express consent.

How can I access, update or delete my information?

You have the right to request access to the personal information we hold about you, to have inaccurate information corrected, and, under certain conditions, to request its deletion. If you have placed an order, you can contact our customer service team by email.

What about promotional messages?

Transactional emails about your order are sent regardless of marketing consent. We only send promotional emails and direct marketing if you have expressly agreed to receive them. You can unsubscribe from promotional messages at any time using the unsubscribe link in the relevant email.

What rights do I have under Canadian privacy law?

We comply with Canada's PIPEDA. You have the right to access, correct and delete your information, to restrict processing, and to withdraw your consent. If you are not satisfied with how we handle your information, you can file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

Protection of minors

Our website and products are not intended for anyone who has not reached the legal minimum age to buy vaping products in their province. We collect age verification information as required by law.

Data security

We use physical, administrative and technical safeguards to protect your information. We use SSL encryption when sensitive information, such as payment details, is transmitted.

Links to other websites

Our website may contain links to external websites that we do not operate. Those sites may have their own privacy practices and may collect information independently. We are not responsible for their privacy practices.

Where and for how long is my information stored?

Your personal information may be stored and processed on servers in Canada, Hong Kong or the United States. How long we keep it depends on the purpose of processing and applicable legal retention periods.

What if you live outside Canada?

Our business is carried out wholly or partly in Canada, Hong Kong and the United States. By using our Services, you consent to the transfer and processing of your information in these countries where necessary to fulfil your order.

Changes to this Privacy Policy

We will post any changes on this page. We recommend that you review this Privacy Policy regularly.

Who can I contact?

If you have any questions about this Privacy Policy or our privacy practices, please contact our customer service team: [email protected]