FAQ

FAQ – Frequently Asked Questions

General Order Information
How do I place an order?
1. Add the items you want to your shopping cart.
2. Click the shopping cart and select “Proceed to Checkout”.
3. Enter your information (email, full name, Canadian delivery address，phone).
4. Select your shipping method.
5. Choose your payment method and fill in the required details.
6. Confirm your order. You will receive an order confirmation email right away.

Shopping Cart & Payment
How do I add items to the cart?
Click “Add to Cart” on the product page. You may keep shopping or go straight to checkout.

How do I manage my shopping cart?
Click the cart icon at the top right. You can adjust item quantities or remove products.

What payment methods do you accept?
- Visa, Mastercard, Apple Pay, Google Pay

How do I redeem a discount code?
Add items to your cart and proceed to checkout. On the payment page, locate the “Voucher Code” box, enter your code and click “Apply”. The discount will be subtracted instantly.

Delivery, Customs & Missing Items
What if something is missing or I receive the wrong item?
Please email [email protected] with your order number. Attach a photo (max. 1 MB) for incorrect items. We will send the correct item free of charge; you may keep the incorrectly shipped product.

Returns & Cancellations
How can I cancel my order?
Cancellation requests are accepted until 11:00 PM Pacific Time (PT) on the same business day. Send your request to [email protected]. After this cutoff, orders will be processed for shipment and cannot be cancelled.

Age Verification
Can I purchase if I am under the legal age?
No. You must meet the legal vaping age for your province (18 in Alberta, Quebec and Nunavut; 19 in most other provinces and territories). We perform age verification at checkout and require ID check on delivery. We will not ship to minors.

Security & Privacy
Is ordering online safe?
Yes. Our website uses SSL encryption to protect your personal information.

Are my card details safe?
Yes. All payments are processed on an AES‑256 encrypted payment platform. We never store your full credit or debit card details on our servers.

What about my personal information?
We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We will not sell or share your personal data with third parties unless required by law, including for mandatory age verification and shipping compliance.